Job Description

Call Center Representative

Kinley Ames is looking for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support. We are growing and seeking associates to assist customers with orders, billing, travel, customer service, reservation, technical support and more.

Job Responsibilities:

• Answer incoming calls, chats, and emails
• Research, analyze and determine the appropriate course of action
• Build trust and rapport with the customer through clear, respectful interaction
• Offer members alternative vacation options
• Solve member concerns for first call resolution
• Upsell eligible customers home warranty solutions
• Enter new customer information into the system
• Process payment deferrals and installment plans
• Problem solve, mediate, and negotiate
• Escalate issues appropriately

Education and Experience:

• High school diploma or equivalent
• Required language proficiency
• Good data entry and typing skills
• Great customer service and people skills

Please note:

Must have a working computer, high speed hard-wired internet connection, and a plain old telephone line.

This is an opportunity for you to work from home, schedule your own hours and spend more time with your family. We look forward to working with you.

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