Position Summary:
Black Tie Ski Rentals is seeking outgoing and energetic individuals who share our love of the mountains and winter. Our ideal candidates are self-motivated and are passionate about providing impeccable customer service.
The Reservation Agent is the first point of contact for many of our guests and is a critical component of the Black Tie experience. This position is responsible for taking phone calls from customers, reserving rentals, organizing information critical to day-to-day operations, scheduling switch-outs, and clearly communicating with delivery technicians and management. While this is a remote job, applicants must live in Steamboat Springs or surrounding area. Candidates must fill out the following short questionnaire: Black Tie Steamboat Reservations Candidate Questionnaire
Job Responsibilities:
Answer phones and provide outstanding customer service, whether it is taking a new reservation, answering questions about Black Tie services and equipment, rescheduling deliveries, coordinating switch outs or returns.
Collect and input customer information accurately and efficiently.
Become proficient with Black Tie software (BTR) and update inventory and customer database as needed.
Process online reservations and manage the delivery schedule board for fittings.
Additional duties/special projects as needed.
Job Requirements:
Ability to multitask such as answer phones and handle logistics such as chats, emails and communicating with delivery technicians while they are in the field.
Able to work a flexible schedule including nights, weekends, and holidays throughout the winter season. Our phone hours are 7:30am to 8pm so must be available to work various shifts.
Must have reliable internet and remote set up.
Compensation:
$20 - $24 per hour, depending on experience and availability
Merchant Ski pass or possible Ikon reimbursement for full time employees
If youre passionate about skiing or snowboarding and enjoy sharing that passion with guests of our mountain community, this could be a great opportunity for you. If you are interested in joining our team, please send your resume to Jennifer Savino at jennifer@blacktiesbs.com.
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